Privacy Policy for Hanna Burge Counseling
Effective Date: April 23, 2025
Website: https://hannaburge.com
Email: healing@hannaburge.com
Phone: 479-335-3056
1. Introduction
At Hanna Burge Counseling (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, schedule services, join our mailing list, or interact with us through any of our communication platforms, including SMS.
By using our website and services, you agree to the terms of this policy. We encourage you to review it regularly, as it may be updated periodically.
2. Information We Collect
We may collect the following types of data:
Personal Information
Name, email address, phone number, appointment information, and any other details you provide voluntarily through contact forms, bookings, or newsletters.
Automated/Technical Information
We collect certain data automatically through cookies or analytics tools, including IP address, browser type, operating system, referring URLs, and site usage.
Mobile & SMS Data
If you opt in to receive SMS communications, we may collect data such as your mobile number, consent timestamp, and message interactions.
3. How We Use Your Information
We use your information to:
Respond to inquiries
Schedule appointments
Send appointment confirmations or reminders
Provide updates on wellness events or offerings
Send SMS reminders and opt-in marketing content (only with consent)
Improve our website’s performance
We do not sell or rent your personal data.
4. SMS/Text Message Privacy & Compliance
We use a CRM platform to manage communications and client reminders. To stay compliant with A2P 10DLC and CTIA guidelines:
We only send SMS messages to individuals who have explicitly opted in.
You can opt out anytime by replying “STOP.”
Message frequency may vary. Standard message and data rates may apply.
Your opt-in data is not sold or shared with third parties for marketing purposes.
SMS content includes: appointment reminders, guided prompts, and promotional messages related only to Hanna Burge Counseling.
We store proof of SMS opt-in and honor all opt-out requests immediately.
5. Cookies and Tracking
We may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings. Doing so may affect your access to some features.
6. Data Security
Your personal data is stored on secure servers and protected using industry-standard security measures. While we strive to keep your data safe, no method of transmission over the Internet is entirely secure.
7. Data Sharing
We do not sell or trade your personal information. However, we may share data with trusted service providers who help us operate the website, deliver appointment reminders, manage emails, or support our CRM system — solely for the purpose of delivering services you’ve requested.
8. Data Retention
We retain your personal information as long as it is needed for the purposes described in this policy or as required by law. You may request deletion of your data at any time by contacting us.
9. Your Rights
You have the right to:
Request access to your personal data
Request correction or deletion of your data
Withdraw consent to receive marketing communications
File a complaint with a data protection authority, if applicable
To exercise these rights, email us at healing@hannaburge.com.
10. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If you believe we have received such information, please contact us immediately so we can remove it.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with a new effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact:
Email: healing@hannaburge.com
Phone: 479-335-3056
Website: https://hannaburge.com